Unattended Access Android
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Unattended Access for Android Devices is Here!

How many Android devices do you provide support to? Do any of those devices require you or a coworker to make a special trip to attend them, to fix them when they’re faulty? How much time would you save if you were able to provide unattended support?

To most people, Android will most likely only be known as a smartphone or tablet operating system. Yet, there are countless possible use cases in which Android is used to run various types of devices, such as: set-top boxes, advertising displays, and train ticket terminals.

All of these devices have one thing in common: no staff operating them, they are unattended. Yet from time to time they require regular maintenance, a bug fix, or a software update.

With the number of internet enabled devices potentially rising to 30 billion by 2020, according to Gartner, IDC and McKinsey’s predictions, or 50 billion according to DHL and Cisco, it’s vital that the provision of technical support is efficient and effective.

You won’t want to, or be able to attend every train ticket terminal each time it needs a critical update to its software.

What about advertising displays that are located in remote places either too far away for a supporter to reach, or simply too hazardous to attend? If a fault prevents its advertising from displaying, solving the issue quickly is essential.

And it won’t make sense to be required to deliver maintenance to thousands of point of sales devices during working hours, simply because it’s the time of day when those devices are attended.

Support to such a number of connected devices needs to avoid disruption to the workforce, and be delivered in such a way that is manageable by tech supporters.

Unattended access to Android devices with TeamViewer 11

The Android Host app with TeamViewer 11 means it is now possible to access any remote Android device that is unattended.

This is the first viable, professional solution in the industry to quickly offer support for these kind of devices. And it is easy, too!

Deployment is as easy as any other Android app, and security is ensured because only one authorized account is able to access each unattended Android device.

Using TeamViewer’s Android Host for unattended access to Android devices gives IT service providers a huge competitive advantage.

Without the need to travel to attend a device that needs support, a support case can be finished in a far shorter amount of time. And offering a quick and reliable service is vital when it comes to any device.

Now you can do that with TeamViewer 11 – comfortably, from anywhere and at any time.

Watch the video below to find out more about the Android Host app, and try it for yourself, today.

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83 replies
  1. 古月玄
    古月玄 says:

    安卓host提示下载免费插件,点击下载会调用应用市场,但应用市场提示找不到此应用。请问如何才能下载此插件?

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Kim – thank you for your suggestion. I have forwarded your feature request internally. At the moment we cannot promise if and when this feature will be implemented. Please do get in touch with any further questions or suggestions at any time.

  2. Andy
    Andy says:

    I have installed teamviewer on my RCA viking pro android. I can access & control my HP laptop from the android, but cannot do the revise. When I try I get a message to installed the “add on” to the android, but when I click “download” on the androil, a message appears stating “the page is not found”. Can you help?

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Andy – thanks for your comment. Unfortunately RCA devices are not currently supported. A full list of manufacturers whose devices support remote control is here: http://bit.ly/1ZSuv7b. I’ve forwarded your request for RCA support internally. Please note we cannot promise if and when this feature will be implemented. But if you have any further questions, please feel free to contact us at any time.

  3. Andy
    Andy says:

    Please response if you received my above help request. I still cannot download the add on kernel for the quick-support component of Team Viewer for a hand-held device made by RCA Viking Pro running the Android OS.

    Is there a current version of this module or a patch or a compaitlbe version that I can install on my Viking Pro?

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Andy, as mentioned above, currently RCA devices are not supported for remote control. A full list of manufacturers whose devices support remote control is here: http://bit.ly/1ZSuv7b. Please get in touch any any time with further questions.

  4. Aris
    Aris says:

    hello,i’m installed the Teamviewer QuickSupport in my adroid phone,it told me to download a plugin,but when i open the google play,it show that “the page is not found”.
    my telephone is HUAWEI honor 7,i have read the TeamViewer FAQ,the support list include HUAWEI,but i can use the remote function

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Aris – thanks for your comment. Unfortunately, Huawei devices are not currently supported. A full list of manufacturers whose devices support remote control is here: http://bit.ly/1ZSuv7b. I’ve forwarded your request for Huawei support internally. Please note we cannot promise if and when this feature will be implemented. But if you have any further questions, please feel free to contact us at any time.

    • HolgerZ
      HolgerZ says:

      The List Doug provided – http://bit.ly/1ZSuv7b – says Huawei Devices are supported. Is this new? I have the same Problems as Aris except that i want to use Teamviewer Host instead. When i open the App i get the Message, that my Device (Honor 7) supports remote control and that i have to Download an Add-On but when i click Download: “Nicht gefunden [Erneut versuchen]” en: (Not found [Try again])

      When Aris posted his Question, he said that the List already contained Huawei. If there’s still no Huawei support, the List should be updated to prevent confusion.

    • Kaz
      Kaz says:

      Hello, I am a Hauwei user. I’m not sure if you’ve already figured this out, but there is now support for Hauwei phone, but the link in the app doesn’t work. Go to Google Play and type in TeamViewer, then scroll down until you find the Hauwei Add-on.

  5. Jess
    Jess says:

    I just replaced my Lenovo smartphone with a Philippine local brand smartphone but I am dismayed that this phone Starmobile Knight Luxe does not have a Teamviewer QS Addon at Google Play Store. I am using Teamviewer for training local folks. Any suggestions on how I proceed?

    Thanks

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Jess – thanks for your comment. Unfortunately, Starmobile devices are not currently supported. A full list of manufacturers whose devices support remote control is here: http://bit.ly/1ZSuv7b. I’ve forwarded your request for Starmobile support internally. Please note we cannot promise if and when this feature will be implemented. But if you have any further questions, please feel free to contact us at any time.

  6. Alex
    Alex says:

    hi there,

    How can i prevent an android device from going permanently offline? I’m not sure this is the same as sleep or not. Certainly the screen does not need to be on, as Teamviewer Host works fine then. But i have an issue with the device going offline.

    Any tips welcome thanks.

    Reply
  7. Rahul
    Rahul says:

    Sir,
    I installed Teamviewer Host in my Samsung Galaxy Tab, and when opened, it says need to download an QS Addon.
    Ok, I allowed it to download and at last it was saying that “App not installed”.
    Is that possible to fix this.
    I really didn’t understand why this happens everytime.
    Waiting for your reply.
    Thanks

    Reply
    • Doug McKerson
      Doug McKerson says:

      Hi Rahul – thank you for your message. Which Samsung Galaxy Tablet are you using? We would recommend downloading the Add-On directly from Google Play Store.

  8. Rui
    Rui says:

    Hello, for me Teamviewer Host on Android does not appear to run in the background. It doesn’t start up on boot and only works when I open the application and it’s in focus. As soon as you try to switch to another app by pressing the home button, TeamViewer Host disconnects because it shutdown. Is there something I am missing? Thanks.

    Reply
  9. Oleg Susarov
    Oleg Susarov says:

    Hi, I have TV Host installed on my Samsung Tablet and it works perfectly where we are on the same network. But When I try to connect from different network I cannot access and remotely control tablet. File transfer, dashboard and all other options are available but remote control.

    What should I do to fix?
    Thanks,
    O.S.

    Reply
  10. Vincent Bevan
    Vincent Bevan says:

    Hi I have installed this on an Android KitKat system and it works perfectly but I see no option to have it startup when powering up the device? What do I need to do?

    Best regards

    Vincent Bevan

    Reply
  11. Randi Bellman
    Randi Bellman says:

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    Reply
  12. John
    John says:

    What are the differences between android TV Host and TV Quick Support?
    Other than Quick Support allows chat & Host provides a permanent Partner ID….

    Reply
  13. John
    John says:

    I can’t see to find the Standard TeamViewer QuickSupport App. The only Quick support app I can find is the Samsung app. I can find evidence of it online, but nothing in the PlayStore. Was it removed temporarily?

    Reply
  14. Salvatore
    Salvatore says:

    Because on some Android Box should not be such as T95 and Z4 instead with other lower value works, MXQ types. Let me explain connects see the screen but does not make me interact, clicking on the icons no device that I’m checking nothing happens

    Reply
  15. Henning
    Henning says:

    Hi I have downloaded the teamviewer host to my lenovo tab2 a10-30. When I am at the office it works perfect but when I try to install it at customers it wont work. It is stuck a assigning device. its like it wont connect. Works perfekt when its on the same LAN/internett. Any ideas on what it could be? there is no firewall and the ports are open. We have bought lisence aswell and got hundreds of other devices connected and working. But the lenovo tab wont connect.

    Reply
  16. Grey
    Grey says:

    Hi,

    the list of supported devices includes Samsung. does this include the Google Nexus 10, which is a Samsung based tablet?
    At the moment with host running in the background, the system asks for the password displayed on the partners screen. Since its unattended i cannot get the password from the screen.

    Reply
    • Aaron Mathias
      Aaron Mathias says:

      You don’t need a password to setup unattended access to an Android Device.
      Once you have setup the Android device to your TeamViewer Account, go into Properties>Advanced>Action Settings. For Authentication Mode, select “TeamViewer Authentication”. Save and try the remote control again. It should work.

  17. harry poulos
    harry poulos says:

    Hi there I have an ACER S57 LTE android cellphone and installed Teamviwer host on phone but cant get the remote control to appear on my Windows PC on the top left corner. I can do everything else except remote control. I get dashboard etc.

    Reply
  18. Dino
    Dino says:

    Hi, please how can I make TV Host to start up always on boot of my Samsung galaxy S5? As I need he works also when I’m not near my phone and, of course, I cannot start the application. There is a way to have the app always running without to have to start it each time I need? Many Thanks.

    Reply
  19. Joe X
    Joe X says:

    Hi!
    i’m having trouble connecting to Android Host app, i type my User and Password and it just keeps loading and never finish loading…
    also recently I’ve been asked to add every device that i use as “trusted device”, could this be the problem that the Android App isn’t connecting?

    Reply
  20. Ray
    Ray says:

    Hi I’ve installed TeamViewer Host on my new HTC 10 and installed TeamViewer 11 on my windows 10 PC, then signed up an account. It initially worked fine that I could control my phone, but all the sudden it showed “This Android device supports sharing screen only”, since then I am never able to control the phone any more. All i can see is a “blue hand” whenever i click on the screen with my mouse. Do you know why it worked then stopped working? So odd!

    Reply
  21. Francisco
    Francisco says:

    Hi, I have configured a Lenovo tablet with the host app, initially, it worked just fine but since the device restarted is not working unless the client starts manually the quick support app on the tablet, any suggestions.

    Reply
  22. Ivan
    Ivan says:

    Hello,

    How can I detect if a touch event has been dispatched by TeamViewer Host? I need to distinguish between touches made by user using touchscreen, and touches sent by TeamViewer. Is there any intent broadcasted by TeamViewer (e.g. when someone connects) which I can receive in my app?

    Reply
  23. Robert
    Robert says:

    I can easily fully remote control my unattended Samsung NOTE 4 phone using the TV Host app.
    So thanks a LOT for THAT!
    But, and this is a BIG BUT!
    After installing the TV Host app on my Archos Smart Home Tablet running Android 4.2.2 the TV interface does NOT provide the REMOTE CONTROL tab so basically I CANNOT remote control the Archos tablet!
    So why does the TV HOST app work on my Samsung phone but NOT on my Archos tablet!
    Please! Can someone tell me what’s going on?
    Thanx

    Reply
  24. sara
    sara says:

    because some TV model mxq box pro Android not give the remote display teamviwer, and other same model and downloading addon, rather than my father does not install addon after connection?

    Reply
  25. Alex
    Alex says:

    Hi there…I have a question. I installed Teamviewer Host on my Minix Neo U1 box.
    I assigned it to my account but when i try to connect from the web or pc application it`s asks me for the authentication password..which should not happen…what i can do?
    Or can i setup the teamviewer quick support so that it not ask all the time to give access?
    Thanks

    Reply
  26. Jim R
    Jim R says:

    Hi,

    I used Team Viewer Host on some android device and I can connect to them after confirming on its pending assignment I receive for each device by email. This time I attempt to connect and it prompts me to input a password to Log in from my computer to the android box. I can’t find any menu nor option available to set a password to access to it on the android box Team Viewer Host client. Hence I feel this will be an issue to overcome any time happens over. How I’m suppose to set the password at this scenario?

    Reply
    • Roman
      Roman says:

      Hello,
      I’m having the same problem. Neither I could find where or how an unattended access control can be password protected. Or is such access only possible upon login to the main Teamviewer account? But from there all devices become accessible indifferently. Is that supposed to happen by design or is there any mean to control selectively a particular device in an unattended manner using the unique password? Many thanks for any advice from you guys, should have you find any solution thereof. Regards, Roman.

  27. Nedyalko
    Nedyalko says:

    Hi,

    I ma trying to remote control a rooted Nexus 5 device, however, when TV Host downloads the QuciSupport add-on the Package installer just closes out-right. I tested it by installing another apk (TV Host itself) and it worked just fine. Is there a mirror for this add-on or some other workaround?

    Reply
  28. G Shalom
    G Shalom says:

    Despite Lenovo being listed as a supported device, the latest Lenovo Motorola Moto G4 (4th Gen – 2016) does not support Remote Control. Please, inform someone in Lenovo-Motorola and let us know when this critical functionality will be available. Thks.

    Reply
  29. Jeff Winters
    Jeff Winters says:

    Hi. Is there a way to control an Android using TV host from another Android? I believe the answer is no. If so, will that feature become available soon?

    Reply
  30. David Leung
    David Leung says:

    I want to find out how to set up password on unattended access control on my Android phone. It is annoying without password protection just like other devices I have.

    Reply
  31. A Ross
    A Ross says:

    Hi, It seems the teamviewer host has to be run manually every time the android device reboots. Is there a way or an option to enable teamviewer to run on rebooting an android device like it does in windows? Thanks

    Reply
  32. IonutV
    IonutV says:

    Just wanted to congratulate you guys @teamviewer for going to the edge of connectivity and back 🙂

    Thanks

    PS: I tried with a S6

    Reply
  33. Daniel
    Daniel says:

    On LG devices, remote host does not wake the phone if it is in the pocket/the proximity sensor is activated. Is there any way to resolve this?

    Reply
  34. Rayan
    Rayan says:

    Hi Doug McKerson,
    I am using mobile HOST on SAMSUNG Glaxy S5. But i have observed that it automatically disconnected after around 90 hours. Why this happens? Do we have some limitations?

    Reply
  35. Dave
    Dave says:

    I cannot get TeamViewer quicksupport to work on my Android boxes don’t know what I’m doing wrong I’ve tried everything and it keeps telling me (remotely control this device this device supports the additional remote control feature please contact support for further information OS firmware: AOSP 1)
    Thanks

    Reply
  36. Frank Moore
    Frank Moore says:

    which team viewer QS add-on is for Mxq android box
    i downloaded TV-QS and it used to prompt for addon , but not any more

    Reply
  37. Ed Hitchcock
    Ed Hitchcock says:

    Hello

    I use TeamViewer Host for Samsung to support friends using Samsung Galaxy tabs.
    I use a windows10 PC now running Teamviewer 12 to connect. It works well on devices running Android 6. But I also use it with a Galaxy Tab3. running Android 4.4.2.
    I can do file transfer OK. But I can remote control it only if the screen has been turned on manually. Is there a way to overcome this problem?
    Thanks for your help.
    I

    Reply
  38. Esteban Medrano
    Esteban Medrano says:

    I installed Team viewer Host on a Samsung J1 and on an ASUS Zenphone. With the Samsung it works perfect, but with the Asus I have to manually turn on the host program for it to work.
    Is there a way to automaticaly turn it on at start up as background service?
    Thsnk you

    Reply
  39. Roman
    Roman says:

    I run Teamviewer Host on Samsung Galaxy Note 10.1 (P7500) with AOSP Android 7.1. (not yet rooted) Everything seems to work, I installed the Add On as told. The tablet can be seen from the away PC or Phone, but when I try to start the remote control, the P7500 reboots! Please help me, it’s urgent, my father really needs my support! Thanks a lot!

    Reply
  40. Daniel
    Daniel says:

    How can you say it’s unattended but after some hours the device gets offline because of awake-mode and someone need to restart the mobil?
    by your support:
    “I believe the android device can only stay awake for 4 hrs before they needed to be closed. Please makes sure the device is on and TeamViewer is up and running.

    Reply
  41. Ernie
    Ernie says:

    How do you set the HOST android APP to restart automatically after a restart of the android device or an accidental close of program?

    Reply
  42. Pradeep
    Pradeep says:

    I couldn’t. Access TeamViewer remote control in Motorola Mobile only screen sharing opetion only pls rpl any solution are there I need I’d urgent pls replay soon

    Reply
  43. Juan Ramirez
    Juan Ramirez says:

    We are using TEAMVIEWER+QUICKSUPPORT, we have a problem with the remote control on ZEBRA TC56 devices(Android), we have 250 devices of this type. ¿There is a new version that solve this problem?

    Thank you.

    Best regards.

    Reply
  44. Daren Jean
    Daren Jean says:

    Hello everyone, just bought a Lenovo TAB3-7, installed Teamviewer and the Lenovo QS addon. When I connect to it from a different device the screen is all diagonal lines, if I doo any movement on the tablet I can see some movement between the diagonal lines. It’s something like the top right corner slipped to the left corner, but the bottom two corners seems to be right, so the image is all very diagonal. Can anyone suggest a fix? Thanks

    Reply
  45. Elad Winkler
    Elad Winkler says:

    Hi everyone, Just installed TeamViewer on a PC and on an android device, I’m trying to establish an unattended control on the android device(Xiaome) So I’ve marked Authentication mode=
    Team viewer authentication”. I’m able to connect to the device but I need to click on “allow” when prompt before connection, also if the device’s screen turns off, I’m not able to connect.
    The last issue that I have, I’m not able to perform clicks on the client device from the PC, but just to see the screen.
    What am I missing here?

    Reply

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