Remote support is commonly used to resolve IT issues and provide companies with better access to employees, systems, and specific devices. The ability to offer remote support is especially beneficial when it comes to the retail industry that depends on consistent uptime to keep profits high and customers happy. A remote support solution like TeamViewer […]
If you haven’t read “Precision: Principles, Practices and Solutions for the Internet of Things” by Timothy Chou (PhD) yet, I strongly urge you to do so. He teaches invaluable lessons on a structured and solution centric approach to the Internet of Things. He does so in an unpretentious and neutral way, avoiding the traps of […]
From the first Sony Walkman to today’s ubiquitous fitness trackers, wearing technology is nothing new. Companies are stepping up their game to try and dominate the market with the most technologically advanced wearables. When Google introduced their now defunct Google Glass in 2013 for a hefty $1,500 price tag, they got a lot of media […]
Some employees that work remotely worry about their boss forgetting them when they’re not in the office. When it’s time for advancement, they want to stand out — even if they’re not physically standing in front of them. The advice in this article can help you become a solid promotion option even when the career […]
Your customers are always switched on, which means you need to be too. This is across devices, touchpoints and across different times of day. Discover how remote access solutions can help you meet demand and acquire and retain more customers to build your bottom line. Many customers dread the thought of contacting the customer service […]
Cloud-based support solutions offer IT managers an opportunity to improve their service, create new efficiencies and cut costs.
Some help desk issues just keep coming up – here’s how to deal with them.
TeamViewer exhibited from May 9 – 12 at the biggest event for IT management and support in the U.S.—the Help Desk Institute (HDI) Conference in Washington D.C. Our newest TeamViewer developments aimed at help desk professionals, including our unique mobile-to-mobile capabilities, were very popular with attendees, along with our integration into IBM MaaS360, an industry-leading […]
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.