The life of an IT admin can be tough. Once Phil’s lost data has been restored, Lucy calls threatening to smash the printer with a baseball bat. At the same time someone somewhere is downloading a malicious file, putting the whole IT security at risk without knowing.
Linux users represent an incredibly diverse user base. The reasons and advantages for running Linux are as varied as the multitude of different Linux distributions. Linux doesn’t just appear on the occasional server hidden somewhere in a basement or on a research scientist’s workstation.
I would like to share a recent, major success story with you and share how TeamViewer played a critical role in that success.
TeamViewer recently had the opportunity to sit down and talk with one of our most well-known users about how his organization takes advantage of the TeamViewer software. Although it’s a very busy time of year for him, Santa Claus was kind enough to do an interview from the North Pole with TeamViewer.
Using TeamViewer to provide remote support to friends, family, colleagues and customers is great. Sometimes though, the person receiving the support would prefer that you only be able to observe their screen, rather than have complete remote control. In this situation, the new whiteboard for remote control sessions in TeamViewer 10 comes in handy.
Dave is good. Maybe even one of the best. As a supporter his Kung foo is powerful. Inside the Windows registry, it’s like he’s in the Matrix. Where others just see random numbers or unintelligible words, it’s as if he can see the truth of what’s really going on behind the scenes.
The reality with most multi-platform software solutions is that, concentrating on the Mac version of your software is a requirement, but ultimately is only appeasing a fraction of your total user base. Still, Mac users to tend to let their voices be heard when it comes to reporting software bugs or inequalities between the Mac and PC versions of software.
The best laid plans of mice and men often go awry. Ah the futility of making plans; so why bother? To paraphrase former U.S. President Dwight Eisenhower, “plans are useless, but planning is essential.” Careful planning allows you to react quickly and appropriately when plans go awry.
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.