Enterprise IT must modernize to improve the end-user experience for employees and customers. Download Our New Whitepaper The role of service and support, for customers and employees, has never been more critical to an enterprise organization’s success. Mobile employees, working in multiple locations and on multiple devices, need a good, easy way to get help […]
[This article originally appeared in our Community Blog.] The entering of Augmented Reality into our workplaces is inevitable. But what is AR and how can industries tap into its vast potential? Today, most people know the term augmented reality and almost as many could give a more or less accurate description of what it is. […]
Implementing remote access software will elevate your business in many aspects. Your employees will have more freedom to help your customers, which results in happiness all around. Ultimately, this greater happiness leads to increased productivity and a higher ROI. If you’re thinking about roadblocks you may hit along the way, don’t fret. We’ve provided ways […]
Small- to medium-sized businesses (SMBs) face unique challenges that can put them at a disadvantage when trying to compete against their biggest competitors. Massive network hubs, global infrastructure, and budgets in the billions simply aren’t at an SMB’s disposal. Luckily, remote access can help solve some of the problems SMBs face so they can face […]
Customer satisfaction is the cornerstone of the help desk’s function. When making decisions to help optimize your support center, it’s important to adopt tools and strategies that meet your customers’ simple, efficient, and solution-oriented needs. While the temptation might be to focus on the numbers, it’s important to make sure that those numbers are backed […]
IT help desks often focus on metrics and efficiency, which makes sense. When problems arise, quick solutions to restore business productivity are essential. It’s easy to fall into the trap of zeroing in on numbers, but the problem is that you’ll lose track of bigger picture goals. It’s key to make sure that your efficiency […]
TeamViewer 13 is brimmed with features that let you tap into the future to securely solve the challenges you face today.
Remote support is commonly used to resolve IT issues and provide companies with better access to employees, systems, and specific devices. The ability to offer remote support is especially beneficial when it comes to the retail industry that depends on consistent uptime to keep profits high and customers happy. A remote support solution like TeamViewer […]
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.