Your customers are always switched on, which means you need to be too. This is across devices, touchpoints and across different times of day. Discover how remote access solutions can help you meet demand and acquire and retain more customers to build your bottom line. Many customers dread the thought of contacting the customer service […]
Cloud-based support solutions offer IT managers an opportunity to improve their service, create new efficiencies and cut costs.
Some help desk issues just keep coming up – here’s how to deal with them.
TeamViewer exhibited from May 9 – 12 at the biggest event for IT management and support in the U.S.—the Help Desk Institute (HDI) Conference in Washington D.C. Our newest TeamViewer developments aimed at help desk professionals, including our unique mobile-to-mobile capabilities, were very popular with attendees, along with our integration into IBM MaaS360, an industry-leading […]
Your clients demand a more personal service, and you need to be more efficient – here’s how to do both.
Good IT customer service is vital for a company. Improve your customer experience now using this handy checklist.
Remote support is great for employees, but what about machines that are often unattended? This blog outlines the ways IT professionals can monitor and control unattended technology with remote support solutions.
We all know how important customer service is in today’s world. What best way to create customer satisfaction than providing excellent customer service?
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.