Customer satisfaction is the cornerstone of the help desk’s function. When making decisions to help optimize your support center, it’s important to adopt tools and strategies that meet your customers’ simple, efficient, and solution-oriented needs. While the temptation might be to focus on the numbers, it’s important to make sure that those numbers are backed […]
IT help desks often focus on metrics and efficiency, which makes sense. When problems arise, quick solutions to restore business productivity are essential. It’s easy to fall into the trap of zeroing in on numbers, but the problem is that you’ll lose track of bigger picture goals. It’s key to make sure that your efficiency […]
How TeamViewer is enabling customers to confidently connect, monitor, and control new things every day.
Have you ever experienced the frustration, anxiety, and panic that overwhelms when you realize you’ve deleted, lost, or had an important file or folder destroyed? You’re not alone. Through act of nature, computer malfunction, or just plain human error, we’ve all had to face the loss of precious data at some point in our lives. […]
TeamViewer 13 is brimmed with features that let you tap into the future to securely solve the challenges you face today.
Short for malicious software, malware comes in a variety of types, categories, and threat levels. Some malware, like adware, is considered pretty harmless with the worst part being annoying pop-ups. But as the name implies, malware has a truly malicious dark side that has made cyber crime a very profitable business for hackers. Researchers forecast […]
Thinking about remote desktop software? Review this checklist as you assess your business and prepare to become remote desktop ready.
How can remote access benefit your workplace? The answer may be more surprising than you think. In this infographic, we’ll go over five statistics that illustrate how influential remote access really is. Find out how employee access improves morale, saves your company money, promotes collaboration, and more. Can remote access really have this big of […]
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.