Providing remote support across people and platforms can be a nightmare. Are tools that bring operating systems and form factors together really just a dream?
In our connected world, if it’s technological, it’s hackable. And while not all medical devices are as mission-critical as implantable cardiac transmitters, they still need to be compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH). The FDA approval process now also covers cybersecurity. […]
A top 10 list of the best ways customer service professionals can use remote access applications to satisfy customers and turn them into advocates. You know customer service. Whether you head a thousand-strong team or handle a support desk of one. But do you know everything a remote access application can do to satisfy the demanding […]
Telehealth is more than an IT buzzword. It makes life easier and provides care more simply than ever before for clinical professionals. This short article outlines a plan for patient care with tools like remote access software. If you’re a physician, chances are you’re well versed in the potential of telehealth — nearly two-thirds of […]
Here’s how you can be a productivity pro with remote access solutions and boost your customer’s business productivity too. What do customers really value? Is it your products? Your services? The experience delivered by the customer support team? Either way, the answer’s in an old consultant’s catchphrase: you’re there to improve their company’s condition. Whether […]
What is HIPAA, and how can hospital IT comply with it without incurring high costs or complexity? Find out how IT professionals can ensure HIPAA-shaped patient privacy.
The cloud and SaaS have long become winged words in the field of office software. But what’s behind them and how can we benefit from working in the cloud?
IoT lives off the big numbers of devices connected to one another. To keep the overview, a comprehensive monitoring and management solution is essential.
Remote support, remote access, and online meeting software that the world relies on – 1 billion installations and 20+ million devices online at any time.